The State Administration of Market Supervision: It will be more difficult to supervise new models such as digital collections in 2022

According to the report, the State Administration of Market Supervision issued the document “Ten Characteristics of Consumer Complaints and Reports in 2022”, in which the sixth characteristic of “new consumption hotspots are emerging constantly, accompanied by rising consumer disputes” mentioned that in 2022, the problems of new models such as digital collections (NFT) are on the rise, the regulatory difficulty is increasing, and the relevant appeals are 59700 (only 198 in the previous year), mainly focusing on non-delivery, non-refund, malicious price increases Collect high service charges, arbitrarily block consumer accounts, etc. Under the “blind box” craze, consumer demands reached 41400, up 61.72% year on year. IP cross-border co-branded products set off a rush to buy, with 38100 related appeals, an increase of 66.96% year on year. Some businesses took the opportunity to raise prices, but the problems of uneven product quality, fake and inferior products, delayed delivery, and lack of after-sales service were prominent.

Interpretation of this information:

The State Administration of Market Supervision has released a report on “Ten Characteristics of Consumer Complaints and Reports in 2022”. The report indicates that consumer disputes are rising due to the emergence of new consumption hotspots. The sixth characteristic specifically mentions the growing popularity of digital collections like NFTs, which are causing regulatory difficulties and an increasing number of complaints. In 2022, there were 59,700 appeals related to NFTs, compared to only 198 in the previous year. The complaints were mainly regarding non-delivery, non-refund, and high service charges, among others.

The report also highlights the growing trend of “blind box” games, which has led to a 61.72% increase in consumer demands, totaling 41,400 appeals. The rush to buy IP cross-border co-branded products has also caused an increase of 66.96% year on year, with 38,100 related appeals. However, some businesses took advantage of the craze to raise prices, resulting in problems related to uneven product quality, fake and inferior products, delayed delivery, and lack of after-sales service.

Overall, the report reveals the challenges posed by emerging consumption trends and the need for effective regulatory measures to address these issues. Retailers and manufacturers must take responsibility for delivering high-quality products and reliable services to consumers. It is also essential to establish a fair and transparent marketplace that promotes consumer rights.